COVID 19 (Coronavirus) Update
At Amigo Energy, we are actively monitoring the changing situation around COVID-19 and are taking measures to protect the health and safety of our employees. We understand our customers are concerned during this uncertain time and want to assure you of our commitment to providing uninterrupted quality customer service.
Because there could be longer than desired wait times to speak to an Energy Advisor, we strongly encourage you to use Amigo Energy’s self-service and live agent chat options available through the My Account page here. You can also monitor your energy usage, renew or transfer your contract and access service information through the My Account page.
In the event that there is an interruption in customer service at one or more of our call centers, we want to ensure that our customers are prepared by participating in Amigo Energy’s Paperless Billing and Automatic Payment programs. You can activate these programs through your My Account page.
If you would prefer to pay your bill by phone, please call our automated system: 1-888-287-8927
If you would like to sign-up for all communication and paperless billing to be sent to this email address, click here.
The State of Texas COVID-19 Relief Program is helping eligible Texans keep their power on. Eligible residents include those who receive assistance through programs (SNAP or Medicaid) or who have filed for unemployment with the Texas Workforce Commission. Customers included in the program are also eligible for Amigo Energy’s Deferred Payment Plan (DPP), see below for more details. If you have recently filed for unemployment, please contact the program administrator to apply using one of these options:
- Online: http://www.puc.texas.gov/covid-19/
- Call: 1-866-454-8387 and select option 4 on the IVR
- Mail: P.O. Box 4060, Killeen, Texas 76540-4060
- Email: TX_COVID-19ELECTRICITY_RELIEF@SOLIXINC.COM
- Fax: 1-877-215-8018
In addition, the Texas Department of Health and Human Services has information on the many assistance options for food, health, housing and more (including electricity) here.
If your situation needs short-term payment assistance, you can take advantage of our Payment Arrangements. This will allow for extra time beyond the original due date when a down payment is paid. Similarly, if a customer has received a disconnection notice, he or she will still be responsible for any fees but can receive up to 10 additional days from the disconnection notice due date as long as the payment arrangement is set-up before that date. You may set-up a payment arrangement through your online account.
Customers may also qualify for a Deferred Payment Plan (DPP). When signing up for a DPP, customers can pay their balance owed in monthly installments along with their regular monthly bill after a down payment is paid. If a customer has received a disconnection notice, they will still be responsible for any fees and must set-up a DPP before the disconnection notice due date.