Amigo Energy Customer Service

Choose the right customer support for your electricity needs.

Social Media

Message Us on Social Media

For the quickest response, contact us on your preferred social media channel. Our customer service social team is available on Facebook from 9am - 5pm CT, Monday to Friday!

Contact Amigo Energy Customer Service

Whether you need to talk to a customer service agent over the phone or prefer to make changes to your Amigo Energy account online, we’ve got a support option for you.

Customer service

Customer Service Phone Number

Best for immediate concerns and tricky questions.


1-888-528-2672 Call Today ENGLISH


1-713-881-8586 Call Today ESPAŃOL

Residential Customer Service Hours

Monday - Friday 8am - 7pm CT

Saturday 9am - 6pm CT

Commercial Customer Service Hours

Monday - Friday 9am - 6pm CT

Customer service

Online Support

Best for immediate concerns and tricky questions.


Download the My Amigo App

App storeGoogle play

Customer service

Mailing Address

Best for folks who don’t have regular access to the Internet.

Amigo Energy

PO Box 3607

Houston, TX 77253-3607*

*Don’t send payments to this address. View your bill pay options here.

Customer service

Public Relations

Best for press and media contacts.

1-905-670-4440 Call Today CALL NOW



Get Customer Service During Emergencies and Outages

Remember that, because of energy deregulation in Texas, emergencies and outages are taken care of by your Transmission and Distribution Service Provider (TDSP)—the folks who operate and maintain your energy grid—not Amigo Energy. Below you’ll find a contact list of the four major TDSPs and which Texas cities they service.

ONCOR Territory

1-888-313-4747 Call Today CALL NOW

Serving: Addison, Corsicana, Chandler, Dallas, Denison, Denton, Diboll, Fort Worth, Midland, Odessa, Palestine, Paris, Plano, Tyler, and Wichita Falls.


1-800-332-7143 Call Today CALL NOW

Serving: Angleton, Alvin, Cypress, Galveston, Houston, Pasadena, and Richmond

TNMP Territory

1-888-866-7456 Call Today CALL NOW

Serving: Angleton, Brazoria, West Columbia, Sweeny, Alvin, Friendswood, Dickinson, League City, La Marque, Texas City, Detroit, Bogata, Emory, Whitewright, Leonard, Farmersville, Pilot Point, Princeton, Lewisville, Nocona, Petrolia, Olney, Bryson, Strawn, Glen Rose, Hico, Hamilton, Meridian, Clifton, Whitney, Valley Mills, Gatesville, Kermit, Pecos, Fort Stockton, and Sanderson.

AEP CP&L Territory

1-866-223-8508 Call Today CALL NOW

Serving: Abilene, Alpine, San Angelo, Vernon, Corpus Christi, Laredo, McAllen, San Benito, and Victoria.

Got More Questions? Peep Our FAQ

Curious about Amigo Energy electricity plans or rates? What about electric service setup? Or even bill payments. Well, you’re in luck—our FAQ page can get you quick and clear answers to your customer service questions.


Amigo Energy Reviews Are Outstanding—Just Ask these Folks


"I am very happy to have Amigo Energy as my electric provider, up to this date they have provided me with great service and I want to take this opportunity to thank them."

Felicito V.
Houston, TX


"I’ve been with Amigo Energy for over 6 years and this is the best decision I ever made. The rates are very low. Also, customer service is helpful with any inconvenience that you have."

Yumalis R.
Houston, TX


"The only company that I feel secure and understand what I’m paying is Amigo Energy. They have better rates and good customer service. They also offer a great opportunity with their referral program."

Meiling P.
Houston, TX

We Can Help You with All Your Customer Service Needs

Customer Service Also Means Easy Enrollment

As a Residential Electricity Provider (REP), Amigo Energy is here to help you enroll in Texas electricity service, switch energy providers, or renew your current service. In fact, our efficient enrollment has been recognized by JD Power with a four-star rating—beating out most of our competitors.1 Same-day enrollment is easy:


Choose an energy plan

Same day call

Call 888-354-2236 before 2pm CT2

Answer questions

Answer some basic questions about your home and credit

Turn on power

Turn on your power today

Choose an energy plan

Call 888-354-2236 before 2pm CT2

Answer some basic questions about your home and credit

Turn on your power today

Switching retail electric providers is quick and easy, too. Just follow the enrollment steps above and we’ll have you switched over in three days or less without interrupting your service.3

  • Enjoy uninterrupted electric service
  • Switch electric companies in 3 days or less

Or, if you’re an existing Amigo Energy customer looking to renew, you can do it in one of these convenient ways:

By mail using an Amigo Energy Renewal Notice

Online through your My Amigo account

Over the phone by calling 1-888-528-2672 1-888-528-2672

Above all else, Amigo Energy goes all out to make turning (or keeping) your power on fast and convenient.

We Care about Customer Support

On top of serving your basic energy needs, Amigo Energy can support you by helping you get more from your energy plan. Add to that the fact that we offer resources like our My Amigo online portal and our Powerline blog to help you make better decisions about your energy usage, and you can see why our customers are enthusiastic about our support.

  • Monitor your energy usage with My Amigo
  • Read helpful tips on Powerline