Customer Support 
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PHONE NUMBERS
Customer Service: 888-469-2644
New Service Hotline: 888-995-9299
EMERGENCIES AND OUTAGES
Emergencies and Outages are addressed by the same Transmission and Distribution Service Provider (TDSP) in your area, regardless of who your Retail Energy Provider (REP) is.
For emergencies and outages, 24 hours / 7 days a week, please contact:
In ONCOR territory:
1 (888) 313-4747
In CENTERPOINT territory:
1 (800) 332-7143
In AEP CP&L territory:
1 (888) 218-3919
In TNMP territory:
1 (888) 866-7456