Frequently Asked Questions (FAQ) 
How do I know if you provide service in my area?
How can I sign up for service with Amigo Energy?
Will there be an interruption in my electricity if I switch to Amigo Energy?
Do I need to let my current provider know that I am switching?
How long will it take for Amigo Energy to become my new electricity provider?
How much does it cost to start service or switch to Amigo Energy?
Do I pay the last bill from my current provider? How do I know there will not be more charges?
What non-recurring fees are there?
Does Amigo Energy require a deposit for new service?
What is the difference between a Variable and Fixed Rate?
I've enrolled, what happens now?
How do I enroll a business?
How do I know when my contract ends?
What happens when my contract ends?
How far in advanced may I renew my contract?
How do I renew?
What is the history of the Default Month-to-Month rate?
I'm moving. What do I need to do?
When will my final meter read occur? When will I receive my final bill?
How can I pay my Amigo Energy bill
Where can I find my bill online?
Can I select my own due date?
Why was I charged a late fee?
After first enrolling, when will I get my first bill?
Does Amigo Energy accept payments over the phone with an American Express credit card?
I am trying to update my automatic draft payment method with a new credit card and American Express is not listed. How do I update?
I’ve used my American Express credit card to automatically pay my Amigo Energy bill and I am trying to update with a new expiration date and/or card number but the credit card type drop-down menu does not list American Express. How do I update?
I am a new Amigo Energy customer and would like to use my American Express credit card on my automatic draft but it is not listed in the credit card type drop-down menu. How do I add American Express?
What is My Amigo?
How do I log in to My Amigo?
Do I need a My Amigo account?
How do I get in Contact with Amigo Energy?
What security measures do you use on your web site?
Do you have a cancellation fee?
Is there a fee to switch my service once my contract has ended?
Who do I call in case of an Emergency or Power Outage?
Emergency Phone Numbers
Enrollment
How do I know if you provide service in my area?
While most consumers in Texas have the ability to choose a Retail Electricity Provider, this option is not available to everyone just yet. You can check the status of your area by entering your zip code on our program offerings page, http://www.amigoenergy.com -
Program Offerings.
How can I sign up for service with Amigo Energy?
You can quickly and easily sign up for service online or over the phone.
Online: Simply go to http://www.amigoenergy.com and review our
Program Offerings.
Phone: Call 888-469-2644 and allow one of our Customer Service Representatives to assist you through the process. We have both English and Spanish-speaking representatives available to assist you during the following times:
8am - 7 pm CST Monday - Friday
9 am - 2 pm CST Saturdays
Will there be an interruption in my electricity if I switch to Amigo Energy?
No. Switches are scheduled on your regular read date. Your Transmission and Distribution Service Provider (TDSP) Meter Reader will read your usage as always, and but upon reporting your usage to your current provider, it will be indicated as final usage for generation of a final Bill. Your next month's usage will be reported to Amigo Energy and you'll receive your first bill from Amigo Energy shortly upon receipt of this usage. Your service will not be interrupted and you will not be billed for the same usage from two companies.
Do I need to let my current provider know that I am switching?
No, it's not necessary. As part of the switch process, approximately a day or two before your switch completes your current provider will be notified that the switch is going to take place.
How long will it take for Amigo Energy to become my new electricity provider?
It depends on the type of service activation you request. If you have never had electricity service at the requested location it takes between 3 to 5 business days for your service to be connected. The date your service begins with Amigo Energy may depend on satisfying certain requirements, such as validating account and service address information, and paying a deposit. Delays in satisfying these requirements will delay your service start date, so please plan accordingly.
Switch: If you currently have service with another provider and you want to “switch” to Amigo Energy, the process can take up to 10 days.
How much does it cost to start service or switch to Amigo Energy?
It depends on what type of activation you request. A request for new service at a new location incurs a one-time connection charge between $8 and $55. The amount will depend on your service region and will be on your first or second bill. This is the pass through cost of the Transmission and Distribution Service Provider (TDSP) for sending a technician to activate your service. This cost is passed through to you with no markup or additional costs. New service at a newly constructed home may also incur additional charges for installing a new meter. Switching providers, however, has no cost.
Do I pay the last bill from my current provider? How do I know there will not be more charges?
We always recommend reconciling all charges from your previous providers though we do not know the details of other providers programs. After we acquire your meter, you will no longer generate usage charges with them, but you may be responsible for balanced billing reconciliations, cancellation charges and other non-usage related items. Please read, and be aware of, the terms of service and obligations of your current provider prior to requesting a change in provider.
What non-recurring fees are there?
Non-recurring fees are typically only charged for service requests that the Transmission and Distribution Service Provider (TDSP) fulfills. Those requests are generally directly from you or from us in response to an inquiry from you. You are then billed the pass through charge from the TDSP. Some examples of such requests are: meter reread requests, meter testing, and initial move in charge.
Does Amigo Energy require a deposit for new service?
Deposits are primarily a function of your credit history. We will not know specific deposit requirements until we run your credit. If a deposit is required, it will be based on estimates of usage for the premise that you are requesting service for. Specifically, the deposits will be the sum of the estimated bills for the next two months of service or 1/5 of your expected annual billings. You will need to pay all or the initial requested amount of the deposit before the enrollment continues. In most cases we can take a deposit by means of credit card over the phone. However, in some cases you will be required to remit your deposit via MoneyGram or ACE Cash Express.
Funds received for deposit are your funds posted as guarantee of payment of future bills. All Electric Service providers are required to refund the total amount of the deposit including interest (currently 3%/year) after 12 consecutive months without having any late payments, or when you terminate your relationship with the provider. Typically, the deposit will be applied to your final bill. If the final bill is less than the amount of deposit on hand, you are refunded the balance. If deposits on hand are less than final usage, you are still obligated to pay the remaining balance.
What is the difference between a Variable and Fixed Rate?
If you seek a program with price certainty, we would recommend our fixed price programs which offer guaranteed pricing for the term of the contract. The price per kWh tends to be a bit higher for fixed rate products than variable rate products, but it guarantees that your rate won’t go up for the term you are contracted for. If you do not care as much about the certainty of your rate, our variable rate programs tend to be lower and you do not have to sign a contract. However, variable rates are based upon the prevailing wholesale market rates for generation. While Amigo Energy does not expect rates to change drastically from month-to-month, market forces are outside of our control and you could see fluctuation in your variable rate. Amigo Energy remains committed to offering a competitive option to Texas consumers. Please see our
program offerings for more information on specific programs.
I've enrolled, what happens now?
Assuming you have paid your deposit, or if there is no deposit required, we will validate the information provided and initiate the new service or switch process. Should we have any difficulties validating your enrollment information, we will attempt to contact you. After completing the enrollment process, you will promptly receive an email informing you of the expected meter gain date. Additionally, you will receive a confirmation letter with enrollment details and terms within 1 to 2 weeks of your enrollment.
Even when we acquire your meter, you will not receive a bill until we receive your first reported usage. Your first bill will not be generated for 2 to 30 days for new service activations or up to 35 days after your switch has been completed.
How do I enroll a business?
Enrollments can be initiated by completing our request for information form:
here. You may also call us toll free at 1-888-314-4692 to have one our commercial analysts help you start on the way to simpler, more affordable bills.
Renewal
How do I know when my contract ends?
As of April 1, 2010 your contract expiration date can be found on your Amigo Energy bill.
What happens when my contract ends?
Upon completion of your contract term, your obligation is satisfied. Your rate will revert to the prevailing default month-to-month program rate. You may review current offerings at that time to renew for a new term or remain on the month-to-month program. Your contract will not renew automatically.
How far in advanced may I renew my contract?
You are welcome to renew your contract with Amigo Energy as early as 45 days before your current contract ends.
How do I renew?
You will receive an Amigo Energy Renewal Notice when your contract is about to expire. When you receive it, just follow the instructions and indicate your renewal choice, then mail it back to the indicated address within 10 days. You may also renew your contract via your My Amigo account. However, if you would prefer, you may request renewal over the phone by calling us directly at (888) 469-2644.
What is the history of the Default Month-to-Month rate?
You can view that information
here.
Moving or Transferring Service
I'm moving. What do I need to do?
If you would like to transfer your service to a new location, you will need to either call us at (888) 469-2644, or fill out a transfer request form available online by logging into your My Amigo account at the following link. We will need a move-out (disconnection) date for your current location, a move-in (start-service) date for your new location, and the address of your new service location.
However, if you will no longer be using our service, please call us at (888) 469-2644, as we will need the move-out (disconnection) date and a forwarding-address to remit your final bill.
When will my final meter read occur? When will I receive my final bill?
Service termination orders typically take 3 to 5 business days to complete. As a result, even if you are not at the old location, you will be responsible for usage up until the meter is transferred out of your name. It is advisable to call us a week in advance of your moving date to minimize the usage incurred on your meter. You should expect your final bill and any applicable refunded deposits within 60 days after your requested move-out date.
Billing and Payment
How can I pay my Amigo Energy bill
Amigo Energy strives to make payment of your energy bill as simple and convenient as possible. As such, we have various methods for you to utilize in paying your bill: Check or Money Order through the mail, by calling in, automatic automated phone system and online options, as well as the option to pay at a pay station. Please follow
this link, for more information on our payment methods.
Where can I find my bill online?
Past bills can be found through your My Amigo account. We can also provide you with the information when you call us at (888)469-2644.
Can I select my own due date?
Unfortunately, you cannot select your own due date. Your billing cycle is determined by your meter’s read cycle, which remains unchanged regardless of your electricity service provider. Typically, your usage will be reported to us about 2 days after it is read and a bill will be generated the next day. All bills are due approximately 16 days after issuance.
Why was I charged a late fee?
If Amigo Energy does not receive your payment by the due date indicated on your bill, you will get charged a 5% late fee on your next bill. (Please keep in mind that sending payment via mail may take several business days to receive your payment, depending on the postal service. At that time, your payment will be processed and posted to your account.)
After first enrolling, when will I get my first bill?
Depending on where you are in your billing cycle, it may take up to 45 days to receive your first bill from Amigo Energy. Please note, if you are switching providers you will still receive a final bill from your previous provider.
Does Amigo Energy accept payments over the phone with an American Express credit card?
Unfortunately, Effective May 1, 2010, Amigo Energy will not accept American Express as a method of payment. Customers may use a MasterCard, Visa, or Discover credit card to make a payment over the phone at no cost.
I am trying to update my automatic draft payment method with a new credit card and American Express is not listed. How do I update?
Unfortunately, Effective May 1, 2010, Amigo Energy will not accept American Express as a method of payment. Customers may use a checking/savings account, MasterCard, Visa, or Discover credit cards for their automatic draft. We apologize for any inconvenience this may cause and ask you to contact our customer service at 1-888-469-2644 with any concerns.
I’ve used my American Express credit card to automatically pay my Amigo Energy bill and I am trying to update with a new expiration date and/or card number but the credit card type drop-down menu does not list American Express. How do I update?
Unfortunately, Effective May 1, 2010, Amigo Energy will not accept American Express as a method of payment. Customers may use a checking/savings account, MasterCard, Visa, or Discover credit cards for their automatic draft. We apologize for any inconvenience this may cause and ask you to contact our customer service at 1-888-469-2644 with any concerns.
I am a new Amigo Energy customer and would like to use my American Express credit card on my automatic draft but it is not listed in the credit card type drop-down menu. How do I add American Express?
Unfortunately, Effective May 1, 2010, Amigo Energy will not accept American Express as a method of payment. Customers may use a checking/savings account, MasterCard, Visa, or Discover credit cards for their automatic draft. We apologize for any inconvenience this may cause and ask you to contact our customer service at 1-888-469-2644 with any concerns.
My Amigo
What is My Amigo?
My Amigo is Amigo Energy's customer self service portal, available 24x7. Via My Amigo you can view your payment history, view bills, make payments, and manage your account.
How do I log in to My Amigo?
Go to the
My Amigo Sign on page and enter your user name and password. If you are a first time user, please register by going to the My Amigo page and selecting "Register". You will need your Amigo Energy Account Number, Social Security Number, and Billing Zip Code.
Do I need a My Amigo account?
It is not required. However, Amigo Energy highly recommends having a My Amigo account because it gives you access to managing your account from the comfort of your home.
How do I get in Contact with Amigo Energy?
You are always welcome to call our Customer Service line toll free at (888) 469-2644. We can also be reached via email at
info@amigoenergy.com. For more information regarding contact information, please click
here to view our “Contacts Us” page.
What security measures do you use on your web site?
Amigo Energy uses a SSL certificate provided by Equifax/GeoTrust. This certificate uses SSL Encryption, a secure session protocol used to maintain data confidentiality only between Web browsers and Web servers.
Do you have a cancellation fee?
All fees associated with a program will be listed on the corresponding Electricity Facts Label (EFL) for the rate program you are interested in, available on this website under the residential programs page. Please review the EFL of the program you are interested in for specifics. In general, our month to month programs do not have a cancellation fee. Any of our plans that guarantee the price for the term of the contract will incur a cancellation fee if you switch providers or terminate service prior to the completion of the term of the contract. In general, the longer the contract, the higher the cancellation charges.
Is there a fee to switch my service once my contract has ended?
No. Once you have honored your contractual agreement; you may switch your service to another company without being charged any fees.
Who do I call in case of an Emergency or Power Outage?
Regardless of whom you choose to purchase your electricity from, your meter will continue to be serviced and read by the Transmission and Distribution Service Provider (TDSP) in your region. The TDSP will respond to emergency and severe weather based outages and can be contacted on the numbers below:
Emergency Phone Numbers
Centerpoint: 1-800-332-7143
Oncor: 1-888-313-4747
AEP CP&L: 1-866-223-8508
TNMP: 1-888-866-7456